Privacy & Cookies Policy
At ALMA Holiday Rentals, we are committed to protecting your privacy and ensuring a safe online experience.
This Privacy & Cookies Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, make a booking, or interact with us.
By using our website or services, you agree to the terms described in this policy.
1. Data We Collect
1.1 Information you provide
We collect personal data necessary to manage your stay, including:
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Full name
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Email address
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Phone number
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Billing address (if required)
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Guest identification details required by Portuguese law (AIMA)
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Payment details (processed securely through external providers)
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Any information you voluntarily provide when contacting us
1.2 Information collected automatically
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IP address
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Browser and device information
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Pages visited
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Cookies and tracking data
2. Purpose of Data Processing
We use your data to:
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Manage reservations and communication
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Comply with legal requirements (AIMA reporting)
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Provide customer support
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Improve website functionality
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Process payments securely
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Prevent fraud
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Send marketing communications with your consent
3. Legal Basis (GDPR)
We process data based on:
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Contractual necessity
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Legal obligation
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Legitimate interest
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Consent
4. Data Sharing
We may share your data with:
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AIMA (legal obligation)
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Payment processors
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Booking and management systems
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IT and website hosting providers
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Analytics tools
We never sell personal data.
5. Data Retention
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Booking and billing: 10 years
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AIMA guest reporting: as required by Portuguese law
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Marketing data: until you unsubscribe
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Cookies: as described in this policy
6. Your Rights (GDPR)
You may request:
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Access
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Rectification
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Deletion
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Restriction
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Data portability
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Withdrawal of consent
Contact: [email protected]
7. Cookies Policy
7.1 What are cookies?
Small text files that improve browsing and support analytics.
7.2 Types of cookies
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Essential
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Analytics
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Functional
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Marketing (consent required)
7.3 Managing cookies
You can:
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Accept/reject cookies
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Disable cookies in your browser
8. Data Security
We use:
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Encryption
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Secure payment processing
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Restricted access
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System monitoring
9. Updates to This Policy
We may update this page when necessary.